Shipping Policy
Shipping Policy
At carmenlet.com, we understand the importance of timely and reliable shipping to ensure our customers receive their orders efficiently. Please review the following shipping policy to understand our procedures and expectations:
Order Processing Time:
- All orders are typically processed within 3 business days of receiving payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods and Carriers:
- We offer various shipping methods to accommodate your needs, including standard, expedited, and express shipping options.
- The shipping carrier may vary depending on your location and the shipping method selected. Our primary carriers include DHL Express, FedEx, and UPS.
Shipping Rates:
- Free nationwide shipping
Order Tracking:
- Once your order has been shipped, you will receive a confirmation email containing tracking information.
- You can track your order using the provided tracking number on the carrier's website or through our order tracking page.
International Shipping:
- We offer international shipping to select countries. International shipping rates and delivery times may vary depending on the destination.
- Please note that customs fees, taxes, and import duties may apply and are the responsibility of the recipient.
Shipping Damage or Loss:
- In the rare event that your order arrives damaged or is lost in transit, please contact us immediately.
- We will work with the shipping carrier to resolve the issue and ensure you receive a satisfactory resolution, whether that be a replacement, refund, or reshipment.
Contact Information:
- If you have any questions or concerns regarding our shipping policy, please contact our customer service team at service@carmenlet.com