FAQ

  1. How can I track my order? Once your order has been shipped, you will receive a tracking number via email. Simply click on the tracking link provided to monitor the status of your delivery.

  2. What payment methods do you accept? We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. You can also choose to pay via PayPal for added convenience.

  3. Do you offer international shipping? Yes, we ship worldwide. However, shipping times and fees may vary depending on your location. Please refer to our Shipping Policy for more information.

  4. What is your return policy? We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return your item within 30 days of receipt for a full refund or exchange. Please see our Returns & Exchanges page for detailed instructions.

  5. How can I contact customer support? You can reach our customer support team via email at service@carmenlet.com 

  6. Do you offer wholesale pricing for bulk orders? Yes, we offer wholesale pricing for bulk orders. Please contact our sales team at service@carmenlet.com for more information and to discuss your specific requirements.

  7. Can I cancel or modify my order after it has been placed? We process orders quickly to ensure prompt delivery. If you need to cancel or modify your order, please contact us as soon as possible. Once your order has been shipped, we may not be able to make changes.